Privacy Policy

Information We Collect

At ConnectDesktopFlow, we collect various types of information to provide you with comprehensive investment indicator services and financial analysis tools. Our data collection practices are designed to enhance your experience while maintaining strict privacy standards.

We collect this information through direct user input, automated systems, and legitimate third-party sources. All collection methods comply with Vietnam's Cybersecurity Law and Personal Data Protection Decree 13/2023/ND-CP.

How We Use Your Information

Your information serves multiple purposes within our financial platform ecosystem. We believe in transparent communication about exactly how your data contributes to our services and your overall experience.

Primary usage includes providing personalized investment indicators, generating custom financial reports, and delivering market analysis tailored to your specific interests. We also use your information to maintain platform security, detect fraudulent activities, and ensure compliance with Vietnamese financial regulations.

Communication purposes involve sending important account updates, security notifications, educational content about investment strategies, and optional marketing materials about new features or services. You maintain complete control over marketing communications through your account preferences.

Legal Basis for Processing: We process your personal data based on legitimate interests for service provision, contractual necessity for account management, legal compliance with Vietnamese regulations, and explicit consent for marketing communications.

Research and development activities utilize aggregated, anonymized data to improve our algorithms, develop new features, and enhance user experience. Individual user data is never used in research without explicit consent and additional privacy protections.

Data Sharing and Third Parties

ConnectDesktopFlow maintains strict control over data sharing practices. We never sell your personal information to third parties and only share data when necessary for service provision or legal compliance.

Service providers who assist with platform functionality include cloud hosting services, payment processors, email communication platforms, and security monitoring tools. All third-party relationships are governed by comprehensive data processing agreements that ensure equivalent privacy protection standards.

Financial data sharing occurs only with licensed Vietnamese financial institutions for verification purposes, regulatory reporting requirements, or when you explicitly authorize transfers to external investment platforms. Such sharing is always encrypted and follows strict protocols.

International Transfers: Some service providers operate outside Vietnam. When international transfers occur, we ensure adequate protection through standard contractual clauses, adequacy decisions, or other approved transfer mechanisms under Vietnamese law.

Legal disclosures may be required to comply with court orders, regulatory investigations, or law enforcement requests. We evaluate each request carefully and disclose only the minimum information necessary to satisfy legal obligations.

Your Privacy Rights

Under Vietnam's personal data protection regulations, you possess comprehensive rights regarding your personal information. We've designed user-friendly processes to help you exercise these rights effectively.

To exercise your rights, log into your account privacy settings, email our privacy team, or submit requests through our secure contact form. We typically respond within 30 days and provide status updates for complex requests.

Data Security Measures

Protecting your financial and personal information requires comprehensive security measures implemented across our entire technology infrastructure. We employ industry-leading practices and continuously update our security protocols.

Employee access to personal data is strictly controlled through comprehensive training programs, confidentiality agreements, and regular security awareness updates. Our staff undergoes background checks and receives ongoing education about privacy protection requirements.

Incident response procedures include immediate threat containment, affected user notification within 72 hours when required by law, and detailed post-incident analysis to prevent future occurrences.

Data Retention and Deletion

Our data retention practices balance user privacy rights with legal obligations and legitimate business needs. Different information types have specific retention periods based on their purpose and regulatory requirements.

Account information and personal details are retained while your account remains active plus seven years after account closure to comply with Vietnamese financial record-keeping requirements. Investment-related data follows similar timelines due to regulatory oversight needs.

Usage analytics and platform interaction data are typically retained for three years to support service improvements and security monitoring. This data is progressively anonymized over time, removing direct personal identifiers while preserving statistical value.

Automated Deletion: We've implemented automated systems that regularly review and delete data that has exceeded retention periods. Users receive notifications before significant data deletions occur, providing opportunities to download or preserve important information.

Upon account deletion requests, we permanently remove personal information within 90 days, except for data required by law to be retained. Financial transaction records may be anonymized rather than deleted to comply with audit and regulatory requirements.

Cookies and Tracking Technologies

ConnectDesktopFlow uses various tracking technologies to enhance platform functionality, analyze user behavior, and provide personalized experiences. We maintain transparency about these technologies and provide user control options.

Essential cookies enable core platform functions including user authentication, session management, security features, and basic functionality. These cookies are necessary for the website to operate properly and cannot be disabled.

Analytics cookies help us understand user interactions, popular features, and areas for improvement. This information is used exclusively for platform enhancement and is typically aggregated and anonymized for analysis purposes.

Marketing cookies enable personalized advertising and content recommendations when you've consented to such uses. These cookies can be disabled through your browser settings or our cookie preference center without affecting essential platform functionality.

Third-party tracking from integrated services like payment processors or analytics providers is carefully managed through data processing agreements and privacy-compliant configurations. You can review and modify these preferences in your account privacy settings.

Updates and Changes

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service enhancements. We believe in transparent communication about policy modifications and their implications for users.

Significant changes that affect how we collect, use, or share personal information will be communicated through multiple channels including email notifications, account dashboard alerts, and prominent website notices at least 30 days before implementation.

Minor updates for clarification or legal compliance may be implemented with shorter notice periods, but users will always be informed through updated effective dates and change summaries in our privacy center.

Version history and change logs are maintained in your account privacy section, allowing you to review previous policy versions and understand exactly what modifications have been made over time.