Refund Policy

Overview

At connectdesktopflow, we understand that circumstances change and our users may need to request refunds for various services. This comprehensive refund policy outlines our commitment to fair and transparent refund procedures while maintaining the integrity of our investment indicator platform.

We've designed our refund policy to be straightforward and user-friendly, reflecting our dedication to customer satisfaction within the Vietnamese market and beyond. Our policy covers all services offered through our platform at connectdesktopflow.com.

Refund Eligibility Criteria

To qualify for a refund, your request must meet specific criteria depending on the service type and circumstances. We evaluate each refund request individually to ensure fair treatment for all users.

1. Service Cancellation: Premium subscriptions can be cancelled within 14 days of purchase for a full refund, provided less than 25% of the service period has been utilized.

2. Technical Issues: If technical problems prevent access to our platform for more than 48 consecutive hours, users may request partial or full refunds depending on the duration of service interruption.

3. Data Accuracy Concerns: While we strive for accuracy in our investment indicators, market data discrepancies that significantly impact service quality may qualify for consideration under our refund policy.

4. Duplicate Charges: Accidental duplicate payments or billing errors will be refunded promptly once verified through our payment processing systems.

Processing Timeline

Payment Method Considerations

Refund processing times vary depending on your original payment method. Credit card refunds typically appear within 5-7 business days, while bank transfers may take 7-10 business days. For payments made through digital wallets or cryptocurrency, processing times depend on the respective platform's policies.

We cannot expedite refund processing beyond our standard timelines due to banking regulations and payment processor requirements. However, we provide tracking information so you can monitor the status of your refund request throughout the process.

Non-Refundable Services

Certain services and circumstances are not eligible for refunds. These include educational content that has been fully accessed, custom analysis reports that have been delivered, and services used beyond the specified refund period.

Additionally, refund requests related to market performance or investment outcomes are not eligible, as our platform provides indicators and analysis tools rather than investment advice or guaranteed returns.

How to Request a Refund

To initiate a refund request, contact our support team with your account information, transaction reference number, and detailed explanation of your refund request. Include any relevant documentation or screenshots that support your case.

Our customer service team will guide you through the process and keep you informed at each step. We aim to make the refund process as smooth as possible while ensuring all requests receive thorough evaluation.